Privacy Policy
Last updated: 7/21/2026
1. Who we are
- Trading name: DPF Problems Ltd
- Location: Blackburn
- Telephone and WhatsApp: 07926 714116
2. Information collected
We may collect: Name, Phone number, Email if voluntarily supplied in a form later, Vehicle registration, Vehicle make and model, Engine and gearbox information, Requested service, Messages, Photographs and videos, Booking information, Payment and transaction records, Service and aftercare records, Social-media messages, Website technical information, and Cookie preferences.
3. How information is collected
Information is collected via: Website forms, Phone calls, WhatsApp, Instagram, TikTok, Quotations, Bookings, Payments, Complaints, and Website usage and cookies.
4. Purposes
We use your information for: Responding to enquiries, Checking vehicle compatibility, Creating quotations, Managing appointments, Providing tuning services, Taking payments, Providing aftercare, Handling complaints, Keeping legal and accounting records, Preventing misuse, Improving the website, and Marketing only where lawful.
5. Lawful bases
We process your data based on: Contract, Steps before a contract, Legal obligation, Legitimate interests, and Consent where relevant.
6. Sharing
Potential recipients may include: Website and hosting providers, FormSubmit once connected, Messaging providers, Payment processors, Accountants, Professional advisers, Insurers, Technical tuning/file providers where needed, IT and security providers, and Authorities where legally required. Personal information is not sold.
7. International transfers
Certain hosting, social-media, messaging or form providers may process information outside the UK. Appropriate safeguards will be used where required.
8. Retention
Records are retained only as long as necessary for: Enquiries, Contracts, Aftercare, Complaints, Tax and accounting, Insurance, and Legal claims.
9. Security
Reasonable technical and organisational measures are used, though no internet transmission method is completely secure.
10. Rights
Applicable UK data-protection rights include: Access, Correction, Erasure, Restriction, Objection, Portability where applicable, Withdrawal of consent, and Complaint to the Information Commissioner’s Office.
11. Cookies
We use Essential cookies. We may use Analytics cookies and Marketing cookies if later installed, with consent requirements for non-essential cookies and Cookie-preference controls.
12. Third-party websites
We are not responsible for the privacy practices of Instagram, TikTok, WhatsApp or other external websites.
13. Children
Our services are not intentionally directed at children. Information should not knowingly be submitted by children without appropriate involvement from a parent or guardian.
14. Updates
The policy may be updated, with the latest revision date appearing at the top.
15. Contact and complaints
For questions about this Privacy Policy or the personal information held by DPF Problems Ltd, contact us by telephone or WhatsApp on 07926 714116.
You have the right to complain to the UK Information Commissioner’s Office.