Privacy Policy
At DPF Problems, we respect your privacy and are committed to protecting the personal
information you share with us. This policy explains how we collect, use, and safeguard your data
when you use our website or services.
1. Information We Collect
We may collect the following information when you interact with us:
- Name, email address, phone number, and vehicle details when booking a service.
- Location details such as postcode for arranging mobile callouts.
- Technical data like IP address, browser type, and cookies when visiting our site.
2. How We Use Your Information
We use your personal information to:
- Provide and manage our DPF cleaning and diagnostic services.
- Confirm bookings, send service updates, and respond to enquiries.
- Improve our website performance and customer experience.
- Comply with legal obligations where required.
3. Cookies
Our website uses cookies to provide essential functionality and help us understand visitor behaviour.
You can control or disable cookies in your browser settings, but some features of our site may not work properly without them.
4. Sharing Your Data
We do not sell or rent your personal information. Data may only be shared with trusted third-party
providers (such as payment processors or analytics tools) strictly for operational purposes.
5. Data Security
We take appropriate technical and organisational measures to protect your data against
unauthorised access, alteration, or loss.
6. Your Rights
You have the right to request access to, correction of, or deletion of your personal data.
Please contact us if you wish to exercise these rights.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 info@dpfproblems.com
📞 07782 298 093
DPF Problems, Blackburn & North West, UK